At Al Rukam Cleaning Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (https://alrukam.ae) or engage with our cleaning services in Dubai.
What information do we collect?
When you interact with us, we may collect your name, address, email address(es), telephone number(s), and, where appropriate, additional details such as your property type, location, preferred service time, and any specific cleaning instructions you provide. This information helps us deliver our services efficiently and tailor our communication to your needs.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact us regarding our services, request a cleaning appointment, communicate through WhatsApp or email, or fill out a contact or inquiry form, you are knowingly and voluntarily providing us with your personal information. In some cases, we may also receive information about you from third-party platforms—such as advertising networks or referral services—but only if you have given them explicit permission to share your details with us.
How We Use Your Information
We use your information to:
Respond to your service inquiries or bookings
Provide customer support via WhatsApp or call
Improve our website and services
Send updates about our services or offers (if you opt-in)
Maintain safety and compliance with UAE laws
How We Share Your Information
We do not sell, rent, or trade your personal information. We may only share your data:
With our trusted internal team or cleaning staff for scheduling and operational purposes
If required by law, such as in response to a court order or government request
Confidentiality
We will not be responsible for the privacy of data collected by websites not owned or managed by Charity, including those linked through our website.
Making a complaint
If you are not satisfied with the response, please contact us at info@alrukam.ae with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.